Privacy

What we do with a message.

This note covers rdsplus.co.uk. It is written in plain language so you can see what the contact form collects and where it goes.

Who we are

RDS PLUS LTD, Suite 167, Interchange Business Center, Howard Way, Newport Pagnell, MK16 9FX. Company number 14207159. Email support@rdsplus.co.uk. Phone 01908 893 570.

What the form collects

• Your name, email address, and message
• A phone number, if you choose to add one
• The topic you pick, such as a free website, marketing, or custom software

We use those details to reply to you. We do not add you to a mailing list, and we do not sell the information.

Where it goes

Your message is emailed to the studio through the same mailbox the office uses. It goes to the notification address set there, or to support@rdsplus.co.uk when that address has not been set. We keep it for as long as we need it to reply and to remember the conversation.

Cookies

The site uses one short-lived cookie so the contact form can be sent. It is not used for advertising, and it ends when you close the browser. We do not run analytics or advertising cookies.

Emails we send

If we write to a business about a website, we keep the name, company and email address, the list they are on, and whether a message was sent, opened or unsubscribed. Every email has an unsubscribe link. A small image in the email tells us if it was opened. Some email apps load images on their own, so an open is only a guide.

Customers

If you take a product, we keep your sign-in, the products, the start date, and any end date. If you are asked to sign an agreement, we keep that agreement, whether it was written in the office or uploaded as a PDF, together with your name, your signature and the date you signed. A signature is either a drawing or your name in a signature style you pick. Monthly fees are collected by Direct Debit through Stripe. One-off payments are paid the same way after you sign in. Stripe handles the bank or card details. We see whether a payment was received or missed. We do not see your account number, and we do not sell these details. We keep a sign-in history for twelve months: the time, the email address, whether the sign-in worked, and the IP address. Admins can see that history.

Asking us about your details

Email support@rdsplus.co.uk if you want a copy of what we hold, or if you want it deleted. We will respond to that request.